1. Before Opening a Dispute
We strongly recommend messaging the seller first. Most issues—like confusion about delivery, login details, or timing—can be solved quickly through direct communication. Sellers are encouraged to keep their buyers happy and will often help resolve problems directly.
If you cannot find a solution with the seller, you may open a dispute through the Pamulak system. Our support team is always available to step in when needed.
2. What Qualifies as a Dispute
A dispute may be opened if there is an unresolved issue with your order while it is still marked as Pending or Delivered. If problems appear after an order is completed, our support team is available 24/7 to review your case.
Common reasons include:
No response: The seller is ignoring messages.
Wrong product/service: The item or service delivered is not what was listed.
Late or missing delivery: The guaranteed delivery time has passed.
Account issues: Login details are invalid, incomplete, or the account does not function as promised.
3. How Disputes Are Reviewed
Once a dispute is filed, Pamulak’s dispute team typically responds within 15–30 minutes to begin reviewing the case.
Accounts & Boosting Orders: Sellers have 12 hours to reply and provide a solution. If they fail to respond within the guarantee period, the refund may go to the buyer. If the seller resolves the issue, the case will close in their favor.
Currency, Top-Up & Item Orders: Sellers must provide proof of delivery within 2 hours. If no evidence is provided, the buyer will be refunded.
Most disputes are settled within 3 days, depending on the complexity.
4. Providing Proof
Both buyers and sellers are expected to share valid evidence to support their side.
Accepted buyer evidence includes:
Screenshots of incorrect login details.
Emails showing account information was changed.
Proof that the account is banned or missing features.
Chat or gameplay screenshots showing discrepancies.
Seller evidence may include:
Screenshots or videos of delivery.
Trade confirmations, in-game proof, or other verifiable logs.
Pam ulak staff will carefully review all submitted evidence before making a decision.
5. Tips for Sellers in Disputes
Respond quickly (within 12 hours).
Upload all proof related to the order.
Communicate politely with the buyer.
Offer a replacement or refund if possible.
If you cannot solve the issue directly, provide your proof and wait for the Pamulak team’s judgment.
6. After a Dispute or Cancellation
If an order is canceled and refunded to the buyer:
Sellers must not continue delivering goods or services. Funds will not be guaranteed at this point.
Buyers must not use any account they received after a refund, as protection no longer applies and the seller may reclaim ownership.