Order Delivery
Timely Fulfillment: Sellers must deliver within the promised timeframe. Occasional mistakes happen, but repeated late or missed deliveries may lead to listings being removed.
Delays or Partial Delivery: If you cannot complete the order on time or only partially fulfill it, you must first get the buyer’s approval. Delivering late or incomplete without agreement may result in a full refund if a dispute is filed.
Marking as Delivered: Only mark an order as “Delivered” once it is fully completed. Prematurely marking it (undelivered or partial) gives the buyer the right to a full refund in case of a dispute.
Timely Fulfillment: Sellers must deliver within the promised timeframe. Occasional mistakes happen, but repeated late or missed deliveries may lead to listings being removed.
Delays or Partial Delivery: If you cannot complete the order on time or only partially fulfill it, you must first get the buyer’s approval. Delivering late or incomplete without agreement may result in a full refund if a dispute is filed.
Marking as Delivered: Only mark an order as “Delivered” once it is fully completed. Prematurely marking it (undelivered or partial) gives the buyer the right to a full refund in case of a dispute
Dispute Resolution
Quick Response: Sellers must respond promptly when a dispute is opened.
Accounts/Boosting Orders: Reply within 12 hours with proof or a resolution.
Currency/Item Orders: Upload delivery proof within 2 hours. If not provided, the buyer becomes eligible for a refund.
Pending Deliveries: Always upload proof immediately after sending items or currency to avoid issues.Quick Response: Sellers must respond promptly when a dispute is opened.
Accounts/Boosting Orders: Reply within 12 hours with proof or a resolution.
Currency/Item Orders: Upload delivery proof within 2 hours. If not provided, the buyer becomes eligible for a refund.
Pending Deliveries: Always upload proof immediately after sending items or currency to avoid issues.
Marketplace Standards
Held Funds: If fraud is detected, Pamulak may hold funds for up to 30 days to cover buyer refunds. Remaining balances can be withdrawn afterward.
No Randomized Listings: Raffles, lotteries, or chance-based offers (e.g., “50% chance to win a rare skin”) are not allowed.
Unique Listings: Copying another seller’s product description word-for-word is not allowed. Each listing should be original, except for standardized offers (e.g., smurf accounts).
Fair Pricing: Listings with fake or unrealistic prices are prohibited.
Correct Categories: Offers must be listed in the correct category and game. Exception: boosting services that result in items can be listed under “Items.”