Order Delivery
Timely Fulfillment: Sellers must deliver orders within the promised timeframe. Repeated late or missed deliveries may lead to listings being removed.
Delays or Partial Delivery: If you cannot complete the order on time or only partially fulfill it, you must first obtain the buyer’s approval. Delivering late or incomplete without agreement may result in a full refund if a dispute is filed.
Marking as Delivered: Only mark an order as “Delivered” once it is fully completed. Prematurely marking it gives the buyer the right to a full refund in case of a dispute.
Seller Availability: If you are away, asleep, or unable to process orders, you must set your status to offline. Staying online while unavailable may lead to disputes, refunds, and penalties.
Dispute Resolution
Quick Response: Sellers must respond promptly when a dispute is opened.
Accounts Orders: Reply within 12 hours with proof or a resolution.
Coins/Items Orders: Upload delivery proof within 2 hours. If not provided, the buyer becomes eligible for a refund.
Pending Deliveries: Always upload proof immediately after sending items or currency to avoid issues.
Marketplace Standards
Held Funds: If fraud is detected, Pamulak may hold funds for up to 30 days to cover buyer refunds. Remaining balances can be withdrawn afterward.
No Randomized Listings: Raffles, lotteries, or chance-based offers (e.g., “50% chance to win a rare skin”) are strictly prohibited.
Unique Listings: Copying another seller’s product description word-for-word is not allowed. Each listing must be original, except for standardized offers (e.g., smurf accounts).
Fair Pricing: Listings with fake or unrealistic prices are prohibited.
Correct Categories: Offers must be listed in the correct category and game. Exception: boosting services that result in items may be listed under “Items.”
SafeTrade – Pamulak Marketplace
All transactions must go through SafeTrade by Pamulak Marketplace.
SafeTrade ensures protection for both buyers and sellers.
Secure delivery and verified transactions are required.
Automatic dispute handling and refund eligibility apply when rules are not followed.